FAQS

Can I View Products In Person, Do You Have A Showroom?

No, unfortunately we are an online business and do not have a showroom.  We have hand picked our items for their style and quality and have sourced items that cannot be found on the high street.  If you do however have any questions regarding the items that are not shown on the website we will endeavour to answer your questions  for you. Any queries should be sent to sales@myvintagehome.co.uk

How Can I Pay?

We accept all credit card payments including  Mastercard, Maestro, Visa and American Express.  We do not have Paypal as a checkout option but if you prefer to pay this way this can be arranged.  Simply drop us an email to sales@myvintagehome.co.uk and we can send a Paypal link for payment.

Can You Tell Me The Availability Of Products?

Whilst most of our products are in stock, we do have a large selection of items on sale and from time to time these will become out of stock.  This would be notified to you promptly after purchase, but if however you would like to check before making a purchase please contact us at sales@myvintagehome.co.uk

Delivery Charges

Delivery Charges are FREE on all items to the UK Mainland.

We do offer delivery for the majority of our product range to Northern Ireland and the Scottish Highlands and Isles.  There will be surcharges for these deliveries which we can confirm once the order is made.  If you would like to get a quotation for delivery prior to making a purchase, please email sales@myvintagehome.co.uk

Delivery Time

We aim to process your order and get your order to you within 7-21 days.

At busy times of year this could be slightly longer.  For orders going outside of UK Mainland this process will take a little longer.

Returns Policy

If you wish to return your purchase for whatever reason, you have 14 days from the date of delivery to do so.

 To initiate a return please email sales@myvintagehome.co.uk.

The products must be returned to us in their original packaging.

In case of a return, the buyer is liable for return shipping costs, unless My Vintage Home finds that the item was damaged in transportation. (We do ask for customers to check the items before the delivery driver leaves, to be able to return your item in the rare event of damage), or determines the listing was inaccurate, misleading, or misrepresented the item. You are welcome to send the item back to us yourselves free of charge.

What To Do If The Item Is Delivered And Is Damaged?

This rarely happens and we do ask if possible for you to open your item whilst the driver is still present so that you cannot sign for and accept the delivery.  If this is not possible we do ask that any damages are reported to us ASAP and within 3 days.  We will need an email with photographic evidence.