FAQS

Can I View Products In Person, Do You Have A Showroom?

No, unfortunately we are an online business and do not have a showroom.  We have hand picked our items for their style and quality and have sourced items that cannot be found on the high street.  If you do however have any questions regarding the items that are not shown on the website we will endeavour to answer your questions  for you. Any queries should be sent to sales@myvintagehome.co.uk

How Can I Pay?

We accept Paypal, Mastercard, Maestro, Visa and American Express.  You do not have to have a Paypal Account to purchase an item, simply go to guest checkout.

Can You Tell Me The Availability Of Products?

Whilst most of our products are in stock, we do have a large selection of items on sale and from time to time these will become out of stock.  This would be notified to you promptly after purchase, but if however you would like to check before making a purchase please contact us at sales@myvintagehome.co.uk

Delivery Charges

Our delivery ranges from £5 -£20 for smaller items and delivery is FREE for items over £250.

Delivery Time

We aim to process your order and get your order to you within 5-7 days. At busy times of year this could be 5-10 days.  For orders going outside of UK Mainland this process may take a little longer.

Returns Policy

If you wish to return your purchase for whatever reason, you have 14 days from the date of delivery to do so.   To initiate a return please email sales@myvintagehome.co.uk. The products must be returned to us in their original packaging.

In case of a return, the buyer is liable for return shipping costs, unless My Vintage Home finds that the item was damaged in transportation. (We do ask for customers to check the items before the delivery driver leaves, to be able to return your item in the rare event of damage), or determines the listing was inaccurate, misleading, or misrepresented the item. You are welcome to send the item back to us yourselves free of charge.

What To Do If The Item Is Delivered And Is Damaged?

This rarely happens and we do ask if possible for you to open your item whilst the driver is still present so that you cannot sign for and accept the delivery.  If this is not possible we do ask that any damages are reported to us ASAP and within 3 days.  We will need an email with photographic evidence.